At Bamboree, every product is carefully checked before packing and dispatch. Each order is prepared with care to ensure it reaches you in the best possible condition.

Please read our Returns & Replacement Policy before placing your order.

No Returns or Refunds

We do not accept returns or offer refunds for change of mind, personal preference or incorrect size selection.

Please review the product details, size information and size chart, where available, carefully before placing your order. If you need help choosing a size, please contact us before ordering.

When Can I Request a Replacement?

A replacement request may be raised if:

• The product has a manufacturing defect
• You receive an incorrect item

Please contact Bamboree Support within 24 hours of delivery. Requests raised after the 24-hour window may not be accepted.

Unboxing Video Is Mandatory

A clear, continuous and unedited unboxing video is required when raising a replacement request.

The video must begin before the sealed package is opened and clearly show the outer package, shipping label and product received.

The unboxing video helps us verify the condition of the parcel and review your request fairly.

Replacement Review

All replacement requests are reviewed and verified before approval. We may request additional photographs or product details where necessary.

Submitting a replacement request does not automatically confirm approval.

If the original product needs to be returned to us, it must be:

• Unused and unwashed
• In its original condition
• With the original tags attached(if any)
• Returned in the original packaging, where reasonably possible

The product will undergo a quality check before the replacement is processed.

Sale & Offer Items

Products purchased during a sale, discount or promotional offer are not eligible for return or refund for change of mind, size selection or personal preference. For a incorrect item sent, please contact Bamboree  within 24 hours of delivery with the required unboxing video. The request will be reviewed under this policy.

Return Shipping for Approved Replacement Requests

If your replacement request is approved and the original product needs to be returned, the item must be couriered back within 48 hours of receiving return instructions from Bamboree.

How Do I Raise a Replacement Request?

Please contact Bamboree Support via WhatsApp or email within 24 hours of delivery.

Share your order number, a brief description of the issue and the clear, continuous and unedited unboxing video.

Our team will review the request and guide you through the next steps.